Not receiving verification codes during Binance registration is a common issue many newcomers encounter. Don't worry — follow the troubleshooting methods in this article step by step, and most cases can be resolved. Once the issue is fixed, Register on Binance Now, and after successful registration, Download Binance APP to start trading.
Email Not Receiving Verification Codes
Check the Spam Folder: Binance verification emails are often flagged as spam — check your spam folder first. Many users report that the first verification email almost always goes to spam, especially for Gmail and Outlook users. Once found, mark the email as "Not Spam" to prevent future emails from being flagged.
Add to Whitelist: Add [email protected] to your email contacts or whitelist. For Gmail users, create a filter in settings to automatically mark emails from the binance.com domain as important. Outlook users can add the address to their "Safe Senders" list.
Switch Email Providers: If you're using QQ Mail or 163 Mail, consider switching to Gmail for registration — international email services have a higher success rate for receiving codes. Domestic email providers have aggressive anti-spam policies that sometimes block Binance verification emails entirely rather than sending them to spam, so you won't find them in any folder.
Wait a Few Minutes: Sometimes verification codes are delayed — wait 2-3 minutes before trying again. If you click "Resend Verification Code" multiple times, the system may trigger rate limiting, actually slowing things down. Wait at least 3 minutes after each send before retrying.
Check Email Storage Space: If your email storage is full, new emails may not be delivered. Clear some old emails to free up space before trying again.
Phone Not Receiving SMS Codes
Check Phone Signal: Ensure your phone signal is normal and SMS functionality isn't disabled. In basements or areas with weak signal, international SMS may not be received properly.
Check Interception Software: Some phone security apps (such as 360 Security, Tencent Phone Manager, etc.) may block international SMS — check their interception logs. Built-in SMS filtering on Huawei, Xiaomi, and other brands may also incorrectly block messages. Go to your phone's spam interception settings to check for blocked messages.
Try Voice Verification: Binance supports voice verification code functionality. If SMS isn't working, switch to voice verification by clicking the "Get Voice Verification Code" option on the verification page — the system will call your phone and read out the code.
Contact Your Carrier: Some carriers disable international SMS reception by default. Call your carrier's customer service to confirm whether international SMS reception is enabled.
Switch Registration Method: If SMS consistently fails, consider registering with email instead. After email registration, you can still bind your phone number for two-factor authentication.
Other Reasons for Registration Failure
IP Restriction: If your IP address is from a restricted region, registration may fail. Try switching your network environment — for example, switch from WiFi to mobile data or change your network access point.
Browser Issues: Clear browser cache and cookies, or try a different browser. Chrome's incognito mode is recommended. Some browser extensions (ad blockers, privacy protection plugins) may interfere with the Binance registration page — temporarily disable these before trying again.
Duplicate Registration: If your email or phone number is already registered with a Binance account, the system will indicate it already exists. Try using the "Forgot Password" function to recover your old account.
Incomplete Page Loading: Unstable networks may cause the registration page's verification component to fail to load. Make sure the page is fully loaded before proceeding. If using a mobile browser, try switching to a desktop computer for registration.
Expired Verification Code: Verification codes are typically valid for 10-30 minutes. Enter the code promptly after receiving it — if it expires, you'll need to request a new one.
Contact Customer Support
If none of the above methods resolve the issue, use the live chat feature in the bottom-right corner of the Binance website for assistance. Customer support operates in Chinese and can usually resolve registration issues quickly. When contacting support, prepare your email or phone number, screenshots, and a description of the steps you took so they can troubleshoot more efficiently. Binance customer support is available 24/7 with response times typically within minutes.