Binance KYC verification failure is a common issue among new users, but don't panic — most cases can be resolved by making adjustments and resubmitting. Understanding the common reasons for failure and addressing them specifically usually results in a successful second attempt. If you don't have an account yet, register on Binance now and download the Binance app for a smoother mobile experience.
Common Reasons for Verification Failure
Photo Issues (Most Common)
Photo quality is the number one cause of KYC failures. Common photo problems include:
- Blurry document photos or glare making text unreadable
- Cropped photos with incomplete edges, preventing confirmation of a complete document
- Tilted shooting angle causing partial information to be unclear or distorted
- Insufficient lighting resulting in a dark photo, or strong light causing overexposure
- Using a scan or photocopy of the document rather than photographing the original
- Photo resolution too low, text becomes blurry when enlarged
Information Mismatch
- Name entered doesn't match the name on the document (including spacing and spelling differences)
- Incorrect date of birth or other personal information
- Using a non-legal name (such as a nickname or English name instead of the legal name on the ID)
- Nationality or residential address doesn't match the document
Document Issues
- Document has expired — the system automatically detects and rejects it
- Using an unaccepted document type (such as a student ID or social security card)
- Document photo has been edited or digitally modified — the system detects anomalies
- Scanned the wrong page of the document (e.g., a visa page instead of the personal information page on a passport)
Facial Recognition Failure
- Insufficient lighting or cluttered background prevents accurate facial feature identification
- Wearing a hat, sunglasses, mask, or other obstructions
- Facial movements don't match system requirements (e.g., not blinking when prompted)
- Face differs significantly from the document photo (e.g., cosmetic surgery, major weight change)
- Phone's front camera isn't clear enough
Solutions
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Check the failure reason carefully: Binance typically specifies the reason in the rejection notification (e.g., "photo unclear" or "information mismatch"). Address the specific issue
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Retake document photos: In a well-lit indoor environment, place the document flat on a solid-colored surface (avoid patterned tablecloths), and photograph from directly above. Ensure all four corners are visible, text is clear, and there's no glare or shadows. Turn off the flash and use natural light
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Verify personal information: Check every field against your document word by word. For Chinese names, note simplified vs. traditional characters; for English names, watch for spelling and capitalization. Double-check date of birth formatting
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Try a different device: If you failed on desktop, try using the mobile app. Binance's app includes built-in document photography guides that prompt you to adjust angle and lighting, typically resulting in higher success rates
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Optimize facial recognition conditions: Choose a room with even lighting, face a window (natural light facing you), and use a plain-colored wall as your background. Remove glasses, hats, and accessories. Follow on-screen prompts slowly for facial movements
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Wait before retrying: After consecutive failures, wait 24 hours before trying again. Frequent submissions may trigger the system's cooldown mechanism
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Contact support: After multiple failures (typically 3+), contact Binance's online customer support or submit a ticket for manual assistance. Provide your UID and the specific issue — support can review your verification history and offer targeted advice
Tips to Prevent Verification Failure
Before submitting, carefully preview all photos and information, and confirm everything is correct. Using the Binance app to take photos typically has a higher success rate than uploading photos, as the app automatically guides you through a standardized shooting process and checks photo quality in real time.
It's advisable to complete verification when your document has at least 6 months before expiration — some systems may reject documents that are about to expire. Also ensure your internet connection is stable and don't switch networks or interrupt the process while uploading photos or during facial recognition.
Generally speaking, using a national ID card (for mainland China users) has the highest approval rate because the system is most proficient at recognizing Chinese ID cards. Passports and driver's licenses serve as alternatives.