You might need to change your email because the old one is no longer accessible or for security reasons. Binance supports changing your linked email, though the process is fairly strict for security purposes. If you don't have a Binance account yet, you can use your preferred email when you register on Binance now, and download the Binance APP for convenient account management.
Steps to Change Your Email
Prerequisites: You need to be able to log into your current Binance account and receive verification codes from your old email.
- Log into Binance and go to [Profile] > [Security Settings]
- Find the "Email Verification" option and click [Modify]
- The system will send a verification code to your currently linked email — enter it
- Complete Google Authenticator or SMS verification (dual verification to confirm it's you)
- Enter the new email address
- The new email will receive a verification email — click the link or enter the verification code to confirm
- Change complete
The entire process usually takes just a few minutes, but be careful with each step. Verification codes typically expire within 5-10 minutes — if they time out, you'll need to request new ones. We recommend confirming that your old email and phone are both accessible before starting, to avoid getting stuck mid-process.
What If the Old Email Is Inaccessible?
If you can no longer access your old email, you'll need to go through Binance customer service:
- On the login page, select "Security Verification Unavailable"
- Select "Email Verification Unavailable"
- Submit identity verification materials (ID photos, selfie, etc.)
- The system may ask you to record a video for facial recognition to confirm you're the account holder
- Wait for Binance review (usually 1-7 business days)
- Once approved, you can link your new email
Review time depends on the completeness of your submitted materials and current customer service workload. To speed up the review, submit all required materials at once, including: clear photos of the front and back of your ID, a selfie holding your ID, and other information proving you're the account holder (such as registration date, recent transaction records, etc.).
If your old email became inaccessible because the email service provider shut down, providing relevant proof (such as a link to the provider's announcement) can speed up the review.
Tips for Choosing a New Email
When changing your email, choosing a secure and reliable new email is important:
- Gmail or Outlook recommended: These email services offer high security, are resistant to hacking, and provide stable service that won't suddenly shut down
- Enable two-step verification on your email: Always enable two-step verification (such as Google Authenticator) on your new email to prevent your Binance account from being compromised if your email is hacked
- Use a dedicated email: Register a dedicated email for your Binance account — don't share it with other websites. This way, even if another platform experiences a data breach, your Binance email won't be affected
- Avoid niche domestic email providers: Some domestic email services may not receive Binance emails promptly, or emails may get filtered into spam
Security Reminders
- Withdrawal functionality will be temporarily disabled for 24 hours after changing your email — this is Binance's security protection mechanism to prevent hackers from immediately transferring assets after stealing an account
- After changing your email, immediately check that other account security settings are normal (Google Authenticator, phone number, anti-phishing code, etc.)
- If you receive an email notification about an email change that you didn't initiate, immediately log into Binance to check your account security — someone may be trying to steal your account
- Setting an anti-phishing code can help you distinguish genuine Binance emails from phishing emails
Recommendations
Regularly check that your linked email is functioning properly. If your email service provider plans to shut down, update your Binance email in advance to avoid situations where you can't receive verification codes in an emergency. We recommend logging into your linked email every few months to confirm it can send and receive emails normally.
Additionally, we recommend enabling all of Binance's security features: Google Authenticator, phone verification, email verification, and anti-phishing code. Multiple layers of security protection provide the best defense for your account.